The FAQs Room

Where is House of Char based or located?

♥ House of Char is based in Raleigh, NC.

Does House of Char ship internationally?

♥ No we do not currently ship internationally.

What is the best way to get in contact with you?

♥ The best way to reach us is through our business email [email protected]

What forms of payment do you accept?

♥ We accept online payments via credit, debit, and PayPal. 

How long will it take for my package to arrive?

♥ Packages take about 2-5 business days to process as well as 2-5 days for shipping.

Is House of Char looking for brand ambassadors?

♥ We are always looking for fresh, dedicated, and driven people to represent our brand.

How long does your lashes last?

♥ With the proper care House of Char can be applied up to 25+ times

Are House of Char lashes cruelty free?

♥ Yes our lashes are cruelty free

What are House of Char return policies?

♥ Due to the nature of our products and COVID-19 we cannot accept any returns. All sales are final.

Does packages come with gift wrapping?

♥ No our packages do not come with gift wrapping. We can assure you that your order is beautifully and carefully packaged.